Refund policy

Return & Refund Policy

Overview

We want you to feel confident in your purchase from Big Valley Labs. Due to the nature of dietary supplements, our return policy is designed to prioritize customer safety while remaining fair and transparent.


Return Window

We accept returns on eligible items within 30 days of delivery.

Eligible Returns (Unopened Supplements Only)

To be eligible for a return, all of the following must be true:

  • The supplement is unopened and unused

  • The safety seal is intact

  • The item is in its original packaging

  • You have a receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we do not accept returns for:

  • Any opened or used supplements

  • Products with broken seals, missing labels, or tampered packaging

  • Final sale items (if marked as such)

  • Gift cards

Not Happy With Your Product?

If you are not satisfied with your purchase for any reason, please contact us directly before attempting a return.

Email us at info@bigvalleylabs.com with your order number and details, and our support team will do their best to help.


Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at info@bigvalleylabs.com and include:

  • Your order number

  • Photos of the item and packaging

If approved, we will arrange a replacement or refund.

 

How to Start a Return

  1. Email info@bigvalleylabs.com with your order number and reason for return.

  2. If your return is approved, we will provide return instructions and a shipping label (when applicable).

  3. Items sent back without prior approval may not be accepted.

 

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover return shipping.

  • For approved returns of unopened items, return shipping costs may be deducted from the refund unless otherwise stated.


Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection.

  • Approved refunds are issued to the original payment method within 10 business days.

  • Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact info@bigvalleylabs.com.


Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already shipped will be subject to the return policy above.

Health & Safety Notice

Because dietary supplements are ingestible products, opened supplements cannot be returned or refunded under any circumstances.